National Grid Customer Service Center PO Box 960 Northborough MA 01532-0960 Power Outages and Emergencies Phone: 1-800-465-1212 Customer Service Phone: 1-800-322-3223 Fax: 508-357-4730 Hearing/Speech-Impaired Customers: 711 Non-English-Speaking Customers: 1-800-322-3223 Business Hours: Monday—Friday, 7:00 a.m. to 7:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. Credit and Collections issues Phone: 1-888-211-1313 Business Hours: Monday—Friday, 7:00 a.m. to 9:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. To make a payment over the phone, contact Western Union SpeedPay at 1-888-849-4310. Western Union will assess a charge for this service. Claims (For damage to a customer’s property) Phone: 1-781-907-3930 Hazard Identification Hotline (When working near power lines or high voltage lines) Phone: 1-888-625-3723 Specialized Commercial Group (Small business/commercial accounts) Phone: 1-800-322-3223 Tree TrimmingPhone: 1-800-322-3223 Dig SafePhone: 1-888-DIG-SAFE (1-888-344-7233). Note: This is not a National Grid phone number.

Unitil Service Corporation 6 Liberty Lane West Hampton, NH 03842 603-772-0775 Unitil Energy Systems - Capital Distribution/Operation Center One McGuire Street Concord, NH 03301 800-852-3339 Fitchburg Gas & Electric - Massachusetts Distribution/Operation Center 285 John Fitch Highway Fitchburg, MA 01420 888-301-7700 Unitil le esta informando la siguiente información importante a neustros clients. Por favor llame el numero telefónico 888-301-7700 para traducer en español con un representante de clientes que habla español. Report an Electric Outage Report your electric outage online or call us toll-free at 888-301-7700. Gas Emergencies Gas emergencies should be reported immediately. Call us toll-free at 888-547-3547, 866-900-4115, or 866-900-4460 if you smell gas. At Unitil, we strive to provide our customers, partners, and local communities with superior customer service. Our experienced, knowledgeable, friendly customer service representatives are ready to take your call during our normal business hours, 7:00 AM to 9:00 PM Monday through Friday, and 8:00 AM to 8:00 PM on Saturday. Our automated services are available 24 hours a day, 7 days a week.

The February NWCLA members' meeting wil host Richard Reynolds, Building Commisioner of the City of Gardner Building Department. Their goal is to assist contractors and citizens alike in all matters associated with building and the Building Permit process.Call them any time with questions on Electrical,Plumbing,or Building matters.

You may also visit the web site for the City of Gardner for more information about Fees, Zoning & Building Ordinance, Vacant and Abandoned Buildings, Planning Board, Engineering Department, Applications, Owner Responsibilities, Zoning Board of Appeals, Building Permit Process, and the Board of Regulations & Standards.

March 10, 2011
The March NWCLA members' meeting wil host Matthew R. Post of New England Loss Consultants. Matt has put together a program for March, called "Planning For Disaster". He will be speaking about how the claims process works and what your responsibilities are, and what the insurance companies are. Attendees will be given a check list of what they should do in case of a disaster such as fire, flood, broken pipes, hurricanes, etc. – and how to be best prepared. Matt will also be bringing along Sarah LaFleur Friedman of Service Master Clean by Gilmore to discuss emergency response and disaster restoration.

Matthew R. Post New England Loss Consultants 6 Isaac Davis Way Acton, MA 01720 978-835-1887 cell 978-266-1754 res/fax

Sarah LaFleur Friedman Servicemaster by Gilmore http://www.svmgilmore.com/ 350 Union Avenue Framingham, MA 01702 800-783-0552 main 508-872-6373 fax

April 14, 2011
Come out to the April NWCLA meeting to find out all about all of the discount programs and Home Depot Pro Desk Services. We have a full night of presentations planned out for you from the Home Depot Pro Desk, BEHR Professional Products & Services, Viking Kitchen Cabinets, and Rheem Water Heating products. Meet the reps from each vendor after a brief presentation and find out how they can benefit you as property owners, apartment managers, and landlords. They have a lot to offer to you in your rental business and there is going to be a lot of useful information at this meeting that can save you money!!!

Worcester Housing Court
May's meeting will feature representatives from housing court that will address our landlord/tenant questions in a casual open forum. Here we will find out what is acceptable, what is not, and what we could be doing better as Massachusetts landlords going into housing court.

Worcester Housing Court
225 Main Street
Worcester, MA 01608

Main Number: (508) 831-2050
Fax Number: (508) 792-1170

June 9, 2011
National Tenant Network
Back by popular demand we have Mary Ann Cantu from the Boston Chapter of the National Tenant Network. We have been fielding a lot of questions lately about tenant screening and thought it would be a perfect follow up from Worcester Housing Court in May to discuss the topic of tenant screening in our open forum. Come down to the meeting for a presentation from Mary Ann Cantu and bring your best questions on tenant screening.

American Red Cross
As the American Red Cross of Central MA Coordinator of Disaster Preparedness and Response, Suzanne will make a brief presentation before our main speaker to explain the services and function of the Central Mass Red Cross.

Mary Ann Cantu President of NTN Boston National Tenant Network ntnboston@verizon.net www.ntnonline.com Phone: (978) 858-0756

Suzanne M. Billings, LSWA American Red Cross of Central Mass Coordinator of Preparedness and Response Phone (508) 595-3726 Fax (508) 852-7191 One chapter ... Two Locations The Remillard Building 2000 Century Drive Worcester, MA 01606-1256 Mary C. DeFeudis Training Center 29 Main St 2nd Floor Leominster, MA 01453 www.redcrosscwm.org

Mark Couture mcouture@exchangeauthority.com Exchange Coordinator Specialist Exchange Authority 9 Leominster Connector, Suite 1 Leominster, Ma 01453 P (978) 433-6061 F (978) 433-6261 http://www.exchangeauthority.com/

We have special guests Charlie & Nancy Jackson, and Kim Butler and Todd Landford for our October NWCLA member's meeting flying in from Texas just to meet ith our group discussing the benefits of Privitized Banking with the Infinite Banking Concept using Dividend Paying Whole Life Insurance.

"A good man leaveth an inheritance to his children's children; and the wealth of the sinner is laid up for the just." - Proverbs 13:22

What if you could recover the interest expenses you pay to finance cars or other major purchases?
What if you could recover the “lost fortune” on the money you needlessly give to financial institutions?
What if you could do this on a tax-free basis?

If your is answer yes, then would you?

You can, if you learn how to Become Your Own Banker.
The Infinite Banking Concept will teach you how to become your own banker by:

Richard Letarte – Accountant Richard H Letarte, CPA 87 Merriam Ave Leominster, MA 01453 Phone: 978-537-8322 Services: Accounting & Accountants Certified Public CPA State & Income Tax Return Preparation

Christmas Social – Come one, come all!

This is our Annual Toy and Pantry Drive where every year we make a food donation to a local food pantry and we also fund a Toy Drive to donate to one of our local charities. Tons of raffles, lot's of great food, and PLENTY of holiday cheer. For extra raffle tickets, bring non-perishable foods for the pantries, and an unwrapped gift for a boy or girl.

See you there.